Welcome to REIGN STITCH ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of the REIGN STITCH website, products, and services.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, you should discontinue use of the website immediately.

1. ACCOUNT TERMS

To access certain features of the website, you may be required to create an account.

By creating an account, you represent and warrant that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• All information provided by you is accurate, complete, and current.
• You shall promptly update your account information if any details change.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities occurring under your account.

REIGN STITCH reserves the right to suspend, restrict, or terminate any account that contains inaccurate information, violates these Terms, or is suspected of fraudulent, abusive, or unlawful activity.

2. PRICING AND PAYMENT

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Prices are subject to change without prior notice.

The final amount payable shall include applicable taxes, shipping charges, handling fees, and other charges displayed during checkout.

REIGN STITCH reserves the right to correct pricing errors, typographical mistakes, or inaccurate product information at any time, including after an order has been placed.

Accepted payment methods may include:

• UPI.
• Credit Cards.
• Debit Cards.
• Net Banking.
• Wallet Payments.
• Cash on Delivery (where available).

Payment authorization is subject to verification by the relevant payment provider.

3. PRODUCT DESCRIPTIONS

REIGN STITCH makes reasonable efforts to ensure that product descriptions, photographs, measurements, colors, specifications, and other content displayed on the website are accurate.

However, actual product colors may vary depending on screen settings, lighting conditions, and device displays.

Minor variations in color, texture, print placement, stitching, packaging, or appearance shall not constitute a defect.

The Company does not warrant that product descriptions or website content will always be complete, current, accurate, or error-free.

4. ORDER ACCEPTANCE AND CANCELLATION

Submission of an order does not constitute acceptance of the order by REIGN STITCH.

All orders remain subject to verification, availability, fraud screening, and approval.

REIGN STITCH reserves the right to refuse, cancel, limit, or reject any order for reasons including:

• Product unavailability.
• Pricing or listing errors.
• Payment authorization failure.
• Suspected fraudulent activity.
• Violation of these Terms.
• Operational, logistical, or inventory limitations.

If payment has already been collected for a cancelled order, the amount shall be refunded to the original payment method in accordance with applicable laws.

5. SHIPPING AND DELIVERY

REIGN STITCH shall make commercially reasonable efforts to dispatch and deliver orders within the estimated timelines displayed on the website.

Delivery timelines are estimates only and are not guaranteed.

Delays may occur due to:

• Courier partner issues.
• Weather conditions.
• Government restrictions.
• Public holidays.
• Technical failures.
• Force majeure events.
• Circumstances beyond the Company's reasonable control.

Risk of loss and ownership of products shall pass to the Customer upon successful delivery of the order.

Customers are responsible for providing accurate delivery information.

REIGN STITCH shall not be responsible for delays, losses, or additional expenses arising from incorrect delivery details supplied by the Customer.

6. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, and refunds shall be governed exclusively by the REIGN STITCH Return, Refund & Exchange Policy available on the website.

By placing an order, the Customer acknowledges and agrees that:

• Return and exchange requests must be initiated within the prescribed policy period.
• Returned products must be unused, unworn, unwashed, undamaged, and accompanied by original packaging and tags.
• Products must retain the original REIGN STITCH security seal/tag in an intact and untampered condition.
• Products with removed, broken, altered, or tampered security seals may be rejected for return, exchange, or refund.
• Returned products remain subject to inspection and approval.
• Refunds, where approved, shall be processed to the original payment method within the timelines stated in the applicable policy.

The Company's decision regarding product inspection and return eligibility shall be final, subject to applicable consumer protection laws.

7. PROHIBITED USES

You agree not to use the website, products, or services for any unlawful or unauthorized purpose.

Without limitation, you shall not:

• Violate any applicable law or regulation.
• Submit false, misleading, or fraudulent information.
• Attempt to gain unauthorized access to the website, servers, databases, or systems.
• Interfere with website security or functionality.
• Use automated tools, bots, scraping software, or similar technologies without authorization.
• Distribute malware, viruses, malicious code, or harmful content.
• Abuse promotional offers, discount programs, refunds, returns, or exchange policies.
• Engage in any activity that may harm REIGN STITCH, its customers, employees, suppliers, or service providers.

Violation of this section may result in immediate suspension or termination of access to the website.

8. INTELLECTUAL PROPERTY

All content available on the website, including but not limited to:

• Logos.
• Trademarks.
• Brand names.
• Product images.
• Designs.
• Graphics.
• Text.
• Videos.
• Website layouts.
• Marketing materials.

are owned by or licensed to REIGN STITCH and are protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, sold, or exploited without prior written permission from REIGN STITCH.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, REIGN STITCH shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to:

• Use of the website.
• Inability to access the website.
• Delays in delivery.
• Product availability.
• Service interruptions.
• Customer misuse of products.
• Third-party services or payment providers.

In all circumstances, the total liability of REIGN STITCH shall not exceed the amount actually paid by the Customer for the product giving rise to the claim.

Nothing in these Terms shall exclude liability that cannot be excluded under applicable law.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless REIGN STITCH, its directors, officers, employees, affiliates, contractors, suppliers, and agents from and against any claims, liabilities, losses, damages, costs, and expenses arising from:

• Your violation of these Terms.
• Your misuse of the website.
• Your violation of any applicable law.
• Your infringement of any third-party rights.

11. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute, claim, or controversy arising from or relating to the website, products, services, purchases, returns, refunds, exchanges, or these Terms shall be subject to the exclusive jurisdiction of the courts located in JAMMU, J&K, India.

Nothing in these Terms shall affect any statutory rights available to consumers under applicable Indian law.

12. MODIFICATIONS TO THESE TERMS

REIGN STITCH reserves the right to amend, update, modify, or replace these Terms at any time.

Any revised version shall become effective upon publication on the website unless otherwise stated.

Continued use of the website following publication of revised Terms constitutes acceptance of such changes.

13. CONTACT INFORMATION

For questions regarding these Terms, please contact:

REIGN STITCH

Email: contact@reignstitch.com

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Business Address: Paloura top BSF camp JAMMU, J&K