Welcome to REIGN STITCH ("Company", "we", "our", or "us"). This Return, Refund & Exchange Policy ("Policy") governs all purchases made through our website and forms an integral part of our Terms and Conditions.

By placing an order with Reign Stitch, the customer ("Customer", "you", or "your") acknowledges and agrees to be bound by this Policy.

1. PURPOSE OF THIS POLICY

At REIGN STITCH, customer satisfaction is important to us. We strive to deliver high-quality products and provide a transparent mechanism for returns, exchanges, and refunds where applicable.

This Policy outlines the conditions, timelines, procedures, and limitations applicable to all return, refund, and exchange requests.

2. RETURN & EXCHANGE ELIGIBILITY CRITERIA

A product shall be eligible for return or exchange only if all of the following conditions are satisfied:

Condition of Product

3. PURPOSES FOR WHICH EXCHANGES ARE PERMITTED

Exchange requests shall only be accepted in the following circumstances:

(a) Size-Related Concerns

Where the Customer wishes to exchange the product for another size of the same product, subject to availability.

(b) Defective or Damaged Products

Where the product received contains a manufacturing defect or was damaged during transit, except for categories specifically excluded under Clause 5 of this Policy.

(c) Change-of-Mind Requests

Only where the product description explicitly states:

"Change-of-Mind Exchange Permitted"

Products that do not contain such a statement shall not qualify for exchange due to change of mind.

Restriction on Other Grounds

Exchange requests shall not be accepted for reasons including:

• Style preference.
• Colour preference.
• Fabric preference.
• Change in personal taste.
• Delay caused by incorrect address provided by Customer.
• Any reason not expressly permitted under this Policy.

4. RETURN & EXCHANGE TIMEFRAME

The Customer must initiate a return or exchange request within [4 DAYS] of delivery of the product.

Requests received after the expiry of the prescribed period shall not be accepted.

Requests may be submitted through:

• Email: contact@reignstitch.com

The Company reserves the right to request supporting documents before approving a return or exchange.

5. NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

The following products shall not be eligible for return, exchange, or refund:

Hygiene & Personal Use Products

Products that have been:

• Worn.
• Washed.
• Used.
• Altered.
• Damaged after delivery.

Products Missing Original Components

Products returned without:

• Original tags.
• Labels.
• Packaging.
• Accessories.
• Invoice or order confirmation.

Promotional & Clearance Products

Unless otherwise required by law:

• Sale items.
• Clearance products.
• Limited-edition products.
• Free gifts.
• Promotional items.

Customized Products

Products that have been:

• Personalized.
• Customized.
• Made-to-order.

Fraudulent or Abusive Claims

Products subject to:

• Fraudulent claims.
• Misrepresentation.
• Repeated abuse of return policies.

The Company reserves the right to reject any request that falls within the above categories.

6. PROOF OF DELIVERY & PACKAGING REQUIREMENTS

To validate claims relating to damage, defects, missing items, or incorrect products, the Customer may be required to provide:

• Shipment tracking details.
• Clear photographs of the product.
• Photographs of the packaging.
• An unboxing video showing the package being opened from a sealed condition.

The Company may reject claims where adequate evidence is not provided.

Submission of evidence does not automatically guarantee approval of the claim.

7. CUSTOMER OBLIGATIONS

To initiate and complete a valid return or exchange request, the Customer must comply with the following mandatory obligations:

The Customer shall ensure that the product being returned is:

• Unused, unworn, and unwashed.
• Free from stains, perfume, odors, or visible signs of use.
• Accompanied by all original tags, labels, size stickers, and manufacturer packaging.
• Packed securely in tamper-resistant packaging for transit.

Failure to comply with these requirements may result in rejection of the request.

If the returned product fails inspection, the Company reserves the right to:

• Reject the return or exchange request.
• Return the product to the Customer at the Customer's expense.
• Refuse issuance of any refund, store credit, or exchange.

Unboxing Video Requirement

For damage-related or manufacturing-defect claims, the Company may require an unboxing video clearly showing:

• The sealed package.
• Opening of the package.
• Product condition.
• Invoice details.
• Product tags.

Failure to provide such evidence when requested may result in rejection of the claim.

Security Seal Requirement

To protect product authenticity and maintain quality control standards, REIGN STITCH products may be delivered with a security seal, return tag, or verification tag attached.

The security seal/tag must remain attached, intact, and unaltered for the product to qualify for any return, refund, or exchange request.

Any product returned with a removed, damaged, cut, replaced, or tampered security seal/tag may be rejected at the Company's sole discretion.

Customers are advised not to remove the security seal/tag until they have completed all inspections and are satisfied with the product.

8. RETURN SHIPPING CHARGES

Unless expressly stated otherwise by the Company:

Original Shipping Charges

Original shipping charges paid at the time of purchase are non-refundable.

These charges are paid to third-party logistics providers and cannot be recovered by the Company.

Reverse Shipping Charges

Any reverse shipping cost incurred by the Customer shall not be reimbursed unless:

• The Company shipped an incorrect product.
• The Company confirms a manufacturing defect or transit damage.

Where reverse pickup is arranged by the Company, applicable charges may be deducted from the refund or exchange value where permitted by law.

9. REFUND POLICY

Refund Method

REIGN STITCH follows an Original Payment Method Refund Model.

Where a return request is approved and the returned product successfully passes inspection, the refund shall be processed to the same payment method originally used for the purchase, subject to applicable banking and payment gateway procedures.

Refunds shall not be issued for products that fail to satisfy the eligibility requirements set forth in this Policy.

Quality Inspection

Upon receipt of the returned product, REIGN STITCH shall conduct a quality inspection within 3 Business Days.

The inspection shall verify:

• Product condition.
• Presence and integrity of the original security seal/tag.
• Original tags and packaging.
• Compliance with return eligibility requirements.
• Authenticity of the return request.
• Any reported manufacturing defect or damage.

Refund Processing

Where the returned product successfully passes inspection, REIGN STITCH shall initiate the refund within 2–7 Business Days following completion of the inspection process.

The time required for the refunded amount to appear in the Customer's account may vary depending on the Customer's bank, payment provider, card issuer, UPI service, or payment gateway.

Refund Rejection

REIGN STITCH reserves the right to reject a refund request where:

• The product has been used, worn, washed, altered, damaged, or soiled.
• The original security seal/tag is missing, removed, broken, tampered with, or altered.
• Original tags, labels, packaging, or invoice are missing.
• The return request is initiated after the prescribed return period.
• The product fails quality inspection.
• The Customer fails to comply with any requirement of this Policy.

If a return is rejected, the product may be returned to the Customer at the Customer's expense.

10. EXCHANGE PROCESS

Once an exchange request is approved:

1. The Customer shall return the original product.
2. The returned product shall undergo inspection.
   • A replacement product.
   • An exchange for an available size of the same product; or
   • A refund to the original payment method in accordance with Clause 9.

     Upon successful inspection and approval, REIGN STITCH may provide.

3. Exchanges remain subject to stock availability.

10A. EXCHANGE PROCEDURE

To ensure a smooth and efficient exchange experience, Customers must follow the process outlined below. All exchange requests remain subject to eligibility verification and compliance with this Policy.

General Conditions

• A product may only be exchanged once for each order placed.
• Exchange requests must be submitted using the official communication channels specified in this Policy.
• Requests received after the applicable exchange period shall not be considered.
• The Company shall not be liable for products lost, delayed, misplaced, or damaged while being returned through a courier service selected by the Customer.
• The Company may request additional information, photographs, videos, or supporting documents whenever necessary to verify an exchange claim.
• Approval of an exchange request is not automatic and shall remain subject to inspection and verification.

Stage 1 – Exchange Request Submission

The Customer must initiate an exchange request within 4 DAYS of receiving the order.

Requests may be submitted by:

Email: contact@reignstitch.com

Subject Line: Exchange Request – [ORDER NUMBER]

The following information must accompany the request:

• Order number.
• Reason for exchange.
• Clear photographs of the product.
• Images showing all tags and labels attached.
• Copy of the purchase invoice or order confirmation.
• Any additional evidence requested by the Company, including an unboxing video where applicable.

Incomplete requests may result in processing delays or rejection.

Stage 2 – Request Evaluation

Upon receipt of the exchange request, the Company shall assess the information provided and determine whether the request qualifies under this Policy.

The Company aims to communicate its decision within 2-7 Business Days.

Approval at this stage only confirms preliminary eligibility and does not guarantee final acceptance of the returned product.

Stage 3 – Dispatch of Return Parcel

After receiving approval, the Customer must send the product back within 4 Days.

The return package must include:

• The product in unused and saleable condition.
• Original tags, labels, and stickers attached.
• Original packaging materials.
• Invoice or proof of purchase.
• Appropriate protective packaging to prevent damage during transportation.

The Customer remains responsible for ensuring the returned item reaches the Company safely and in acceptable condition.

Stage 4 – Product Examination

Once the returned product arrives at the Company's facility, it will undergo a detailed quality assessment.

The examination process may take up to 3 Business Days.

The Company shall verify:

• Product condition;
• Authenticity;
• Presence of original tags and packaging;
• Compliance with exchange requirements;
• Any reported defect or damage.

Products that fail inspection may be rejected and returned to the Customer at the Customer's expense.

Stage 5 – Refund Authorization or Exchange Approval

Where the returned product successfully passes inspection, REIGN STITCH shall provide the applicable remedy in accordance with this Policy.

Depending on the approved request, the Company may:

• Process a refund to the original payment method.
• Approve an exchange for an available size.
• Provide a replacement item where applicable.

All approved refunds shall be initiated within 2–7 Business Days following successful completion of inspection.

Approval remains subject to verification of:

• • Product condition.
  • Original tags and packaging.
  • Integrity of the REIGN STITCH security seal/tag.
  • Compliance with all return and exchange requirements.

Stage 6 – Completion of Exchange

Following approval, the exchange process shall generally be completed within 7-10 Working Days, subject to inventory availability and courier timelines.

Where the requested replacement item or size is unavailable, the Company may, at its sole discretion:

• Offer an alternative size.
• Offer a comparable product.
• Provide another remedy consistent with this Policy.

Return Shipping Responsibility

If Customer Self-Ships

Unless expressly stated otherwise, Customers are responsible for arranging and paying for the return shipment of approved exchange items.

Any expenses incurred while returning products, including courier charges, packaging costs, insurance fees, or handling charges, shall be borne by the Customer.

If Company Pickup Is Available

Where the Company offers reverse logistics services, pickup arrangements shall be made through the Company's designated courier partner.

The Customer must ensure that the package is ready for collection and properly packed at the scheduled pickup time.

Repeated pickup failures caused by Customer unavailability may result in cancellation of the exchange request.

Important Notice

Submitting an exchange request does not create an entitlement to an exchange.

Every request is subject to:

• Verification of eligibility.
• Inspection of the returned product.
• Review of supporting evidence.
• Compliance with all provisions of this Policy.

The Company reserves the right to decline any request that does not satisfy the requirements set out herein. 

• 15. FRAUD PREVENTION AND POLICY MISUSE

  REIGN STITCH is committed to maintaining a fair and transparent shopping experience for all customers. To prevent misuse of this Policy, the Company reserves the right to investigate any return, exchange, refund, replacement, or request that appears suspicious, excessive, fraudulent, or inconsistent with normal consumer behavior.

  Without limiting any other rights available under applicable law, the Company may reject, suspend, or restrict requests where:

  • Multiple claims are raised for the same order or product.
  • Products are repeatedly returned after use.
  • False, altered, misleading, or incomplete information is provided.
  • Evidence submitted by the Customer appears manipulated or inaccurate.
  • The Company reasonably suspects abuse of promotional offers, discount programs, or exchange facilities.
  • Any activity is identified that may cause financial or operational harm to the Company.

  The Company's decision regarding suspected misuse of this Policy shall be final, subject to applicable consumer protection laws.

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  16. CHARGEBACKS AND PAYMENT DISPUTES

  Customers are encouraged to contact REIGN STITCH directly before initiating any chargeback, payment dispute, or claim through a bank, card issuer, payment gateway, or financial institution.

  Where a chargeback is initiated despite successful delivery of the order or while a return, refund, or exchange request is under review, the Company reserves the right to:

  • Suspend ongoing requests.
  • Restrict future purchases.
  • Submit delivery records, communications, and transaction evidence to the relevant payment provider.

  Nothing in this clause limits the Customer's legal rights under applicable law.

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  17. CASH-ON-DELIVERY (COD) RESTRICTIONS

  To ensure efficient order fulfillment and reduce losses arising from repeated order refusals, the Company reserves the right to limit, suspend, or remove Cash-on-Delivery (COD) eligibility for Customers who:

  • Repeatedly refuse delivery of confirmed orders.
  • Place orders without genuine purchase intent.
  • Engage in excessive cancellations after dispatch.
  • Violate any provision of the Company's policies.

  The Company may require prepaid payment for future orders from such Customers.

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  18. DELAYS BEYOND COMPANY CONTROL

  While the Company makes reasonable efforts to process returns, exchanges, refunds, replacements, and deliveries within the timelines specified in this Policy, certain circumstances may arise that are beyond its reasonable control.

  Such circumstances may include:

  • Natural disasters.
  • Floods, earthquakes, storms, or other extreme weather events.
  • Strikes or labor disputes.
  • Government actions or restrictions.
  • Public health emergencies.
  • Transportation disruptions.
  • Courier partner delays.
  • Technical failures.
  • Power outages.
  • Any other force majeure event.

  In such situations, processing timelines may be extended without creating liability on the part of the Company.

  The Company shall make reasonable efforts to keep Customers informed of material delays whenever practicable.

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  19. PRODUCT AVAILABILITY FOR EXCHANGES

  All exchange requests are subject to stock availability at the time of processing.

  The Company does not guarantee that a requested size, color, or product variant will remain available after an exchange request is submitted.

  Where the requested replacement item is unavailable, the Company may, at its sole discretion:

   

• Offer a refund to the original payment method.

   

   

• Offer an alternative size or variant.

   

   

• Provide another suitable remedy consistent with this Policy.

   

   

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  20. COMMUNICATION REQUIREMENTS

  Customers are responsible for providing accurate and up-to-date contact information, including email address, phone number, and delivery details.

  The Company shall not be responsible for delays, failed communications, or inability to process requests resulting from incorrect information provided by the Customer.

  Any notice sent to the contact details associated with the order shall be deemed properly delivered.

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  21. LIMITATION OF LIABILITY

  To the maximum extent permitted by applicable law, the Company's liability arising from any return, refund, exchange, replacement, or related claim shall not exceed the amount actually paid by the Customer for the product giving rise to the claim.

  The Company shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of the product or from delays in processing requests.

  Nothing in this clause shall exclude liability that cannot legally be excluded under applicable law.

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  22. GOVERNING LAW AND JURISDICTION

  This Policy shall be governed by and interpreted in accordance with the laws of India.

  Any dispute, claim, or controversy arising out of or relating to this Policy, the purchase of products, or any return, refund, replacement, or exchange request shall be subject to the exclusive jurisdiction of the courts located in JAMMU,J&K, India.

  Customers retain any rights available under applicable consumer protection laws.

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  23. MODIFICATION OF THIS POLICY

  REIGN STITCH reserves the right to amend, revise, update, or replace this Policy at any time to reflect operational requirements, legal obligations, or business practices.

  Any revised version shall become effective upon publication on the Company's website unless otherwise stated.

  Customers are encouraged to review this Policy periodically for updates.

  Continued use of the Company's services following publication of changes shall constitute acceptance of the revised Policy.

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  24. CONTACT DETAILS

  For all matters relating to returns, exchanges, store credits, replacements, or refunds, Customers may contact:

  REIGN STITCH

  Email: contact@reignstitch.com

  Business Address: Paloura top BSF camp JAMMU, J&K, 181124

  Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST (excluding public holidays)