SHIPPING

Welcome to REIGN STITCH ("Company", "we", "our", or "us"). This Shipping Policy outlines the terms and conditions governing the processing, shipment, tracking, and delivery of orders placed through our website.

By placing an order with REIGN STITCH, you acknowledge and agree to the terms contained in this Shipping Policy.

1. SHIPPING METHODS AVAILABLE

REIGN STITCH partners with reputable third-party courier and logistics providers to deliver orders across India and, where applicable, internationally.

Available shipping options may include:

• Standard Shipping
• Express Shipping (where available)
• Cash-on-Delivery (COD) Shipping (where available)
• International Shipping (if applicable)

The shipping options available for a particular order shall be displayed during checkout and may vary based on the delivery location, product availability, and courier service coverage.

2. ORDER PROCESSING TIME

All orders are subject to verification, payment authorization, stock availability, and quality checks before dispatch.

Orders are generally processed within 1-3 Business Days from the date of successful order placement and payment confirmation.

Orders placed on Sundays, public holidays, or non-working days shall be processed on the next Business Day.

During periods of high demand, promotional sales, festive seasons, or unforeseen operational disruptions, processing times may be extended.

Order processing and shipping timelines are estimates only and do not constitute guaranteed delivery commitments.

3. DELIVERY TIMEFRAMES

After dispatch, estimated delivery timelines are as follows:

Domestic Deliveries (India)

• Metro Cities: 3-7 BUSINESS DAYS
• Tier 2 & Tier 3 Cities: 4-8 BUSINESS DAYS
• Remote or Rural Areas: 5-10 BUSINESS DAYS

International Deliveries (If Available)

• International Orders: 7-21 BUSINESS DAYS

Delivery timelines are approximate and may vary based on:

• Customer location.
• Courier partner operations.
• Weather conditions.
• Public holidays.
• Government restrictions.
• Customs procedures (for international shipments).
• Other circumstances beyond the Company's reasonable control.

REIGN STITCH shall not be liable for delays caused by third-party logistics providers or force majeure events.

4. SHIPPING CHARGES

Shipping charges are calculated based on factors such as:

• Delivery destination.
• Order value.
• Package weight and dimensions.
• Shipping method selected.

Applicable shipping charges will be displayed during checkout before payment is completed.

Shipping Cost

Shipping Fee: ₹99 Flat Rate (or "Free Shipping on Orders Above ₹999")

Unless expressly stated otherwise:

• Shipping charges are non-refundable.
• Additional delivery fees imposed by courier partners may be payable by the Customer where applicable.
• Promotional free-shipping offers may be subject to separate terms and conditions.

5. ORDER TRACKING INFORMATION

Once an order has been dispatched, REIGN STITCH will provide shipment tracking information through one or more of the following channels:

• Email notification.
• SMS notification.
• Customer account dashboard (if available).

Tracking information is generally shared Within 24-48 Hours of Dispatch.

Customers are responsible for monitoring shipment updates using the tracking details provided.

Any tracking information supplied by courier partners is provided for convenience and may be updated periodically by the relevant logistics provider.

6. DELIVERY ATTEMPTS AND CUSTOMER RESPONSIBILITIES

Customers must ensure that:

• Accurate delivery information is provided at checkout.
• A valid phone number and email address are supplied.
• Someone is available to receive the package at the delivery address.

Where delivery fails due to:

• Incorrect address details.
• Customer unavailability.
• Refusal to accept delivery.
• Failure to respond to courier communications.

REIGN STITCH reserves the right to:

• Cancel the order.
• Deduct applicable shipping and handling charges.
• Restrict future Cash-on-Delivery eligibility.
• Require prepaid payment for future orders.

Additional re-shipping charges may apply where redelivery is requested.

7. DELIVERY ISSUES, LOST PACKAGES, AND DELAYS

While REIGN STITCH works closely with courier partners to ensure timely deliveries, certain delays may occur due to circumstances beyond our control.

These may include:

• Severe weather conditions.
• Natural disasters.
• Government restrictions.
• Transportation disruptions.
• Customs inspections.
• Public holidays.
• Technical failures.
• Force majeure events.

If your order has not arrived within the estimated delivery period, please contact us at:

Email: contact@reignstitch.com

Customers may be required to provide:

• Order number.
• Tracking number.
• Delivery address.
• Supporting information requested by the Company.

REIGN STITCH will coordinate with the courier provider to investigate delivery issues however, resolution timelines may depend upon the courier partner's investigation process.

8. DAMAGED, TAMPERED, OR INCORRECT DELIVERIES

Customers are advised to inspect packages upon delivery.

If a package appears:

• Damaged.
• Opened.
• Tampered with.
• Incorrectly delivered.

the Customer should:

1. Take clear photographs of the package and produc.
2. Retain all packaging materials.
3. Contact REIGN STITCH promptly at contact@reignstitch.com

To support claims relating to transit damage, incorrect items, or missing products, REIGN STITCH may request:

• Photographs.
• Shipment details.
• Package images.
• An unboxing video showing the package being opened from a sealed condition.

Submission of evidence does not automatically guarantee approval of a claim.

Claims remain subject to verification and review.

9. INTERNATIONAL SHIPPING (IF APPLICABLE)

REIGN STITCH may offer international shipping to selected countries.

Where international shipping is available:

• Delivery timelines are estimates only.
• Customs clearance procedures may affect delivery dates.
• Import duties, taxes, customs fees, and local charges imposed by the destination country are the sole responsibility of the Customer unless otherwise stated.
• REIGN STITCH shall not be responsible for customs-related delays, seizures, or additional charges imposed by foreign authorities.

Customers are responsible for ensuring compliance with local import laws and regulations.

10. RISK OF LOSS AND TRANSFER OF OWNERSHIP

Ownership and risk of loss for products pass to the Customer upon successful delivery of the order to the address provided during checkout.

Proof of delivery maintained by the courier partner shall constitute evidence of successful delivery unless otherwise required by applicable law.

11. POLICY CHANGES

REIGN STITCH reserves the right to modify, amend, update, or replace this Shipping Policy at any time.

Any revised version shall become effective upon publication on the website unless otherwise stated.

Customers are encouraged to review this Shipping Policy periodically.

12. CONTACT INFORMATION

For shipping-related inquiries, Customers may contact:

REIGN STITCH

Email: contact@reignstitch.com

Business Address: Paloura top BSF camp, JAMMU, J&K,181124

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST